Facility Reviews Summary

I want to thank Yves for clearing up my concerns with an issue he had fixed that was not his fault, and also want to say I would highly recommend this place. Very clean and updated facility and the property manager is a really nice guy.

Paid for unit the 15th and access code won’t work. The manager said his internet is down and that he will call me back. Two days bro and no call. You owe me some money at this point cause I paid 3 days ago and still you’re not telling me if I can access my unit. Please get back to me. I don’t want to call my credit card company and say fraudulent charges and I dont want to call the BBB either but you’re leaving me no choice. Don’t allow your site to take money from people if you can’t deliver on your end. It’s shady practice.

Horrible experience. Paid Unit and create access code for gate only for it to not work and they’re not in till Tuesday. Not a good start.

I would highly recommend this RV storage facility to anyone needing storage assistance on the South shore in Suffolk County. The facility is kept clean and the staff is eager to help you in anyway. I had a very positive experience and would recommend this RV storage to anyone. I had the pleasure of meeting the owner Jimmy i told him about an issue and my concerns he immediately addressed the issue. The manager of the facility (Yves) contacted me and and handle the issue without question, i would recommend this storage facility for RV storage needs. I am getting ready to start my own business and will base the experience that i had with Jimmy and the customer service of the establishment.

To start, I booked this storage unit a week ago. Within seconds of booking the unit, Yves called me and went over everything with me. He made me feel very welcomed and confident in choosing the vault storage. Today when I arrived, yves welcomed me, gave me a tour of the building, showed me my unit, and was overall very friendly. He has amazing customer service skills and treats the customers with upmost respect! I would totally recommend this place to anyone!

I would highly recommend this storage facility to anyone needing storage assistance on the South shore in Suffolk County. The facility is kept clean and the staff is eager to help find you a solution. I had a very positive experience and would use them again. Yves and Brian are the BEST!

Yves is so helpful, kind and patient. He answered my initial questions online the same day. Walked me through completing my online enrollment/move-in when I arrived at the facility. Helped me with issues I had with my online account (my fault!). I have used several storage companies, typically Public Storage, and I would never go back to any of them again. What is quoted and presented to you is what you pay, no extras, no selling up, no requirement to use their locks. This place is a pleasure.

Yves was friendly, courteous and professional. Excellent customer service.

The facility is clean, well lighted and there's security cameras everywhere. The staff is courteous and professional.

I'll just point out the bottom line (otherwise I'd be writing a book)--this facility is TOP NOTCH from the owners all the way down! I've had quite a run of bad luck which is the reason I need storage in the first place so to have had the good fortune to literally watch it being built & be one of the first to be able to secure a unit was wonderful! I'll be there 2 years in July & you'd think that after two years a business would begin to show it's "settling" (getting dusty, lighting needing to be replaced, etc.) but that is so NOT the case here--if I didn't know differently I'd swear it opened yesterday! To have to use a storage unit can sometimes be depressing depending on your situation but the people here are actually helpful, considerate, & empathetic.

Very clean,well lighted and easy access to building. Plenty of parking spaces makes it easy to enter building. Staff is friendly courteous and all them other good virtues.

Very clean facility, very accessible, & good value! Staff are friendly & accommodating.

Vault is one of the best storage facilities I’ve had the pleasure of working with. My experience with vault has been amazing. It’s clean, well ventilated and the staff treat you more like a friend or family rather than just a customer. Highly recommend this company!

Love the attendants they are very helpful and polite. Place is always clean and airy. I feel safe when I'm there.

I’ve been using The Vault storage unit for over a year now. I have nothing but great things to say about it. It was very convenient to be able to use their moving truck when I moved and they had great specials. It is very clean and I always feel safe entering the premiss.

Brand new CLEAN facility. Helpful manger. great experience.

The staff are very helpful and accomodating-Ez access when needed

Facility is clean, well kept. Easy to reach from Bellport.

So, let's just say Yves was great from the time I reseved my spot online until I walked into the door and until i I left. He called to follow up with me prior to my scheduled move in date, when I arrived he was efficient, professional, knowledgeable and took pride in where he worked. You don't see this type of customer service anywhere. He was very detailed and made me feel comfortable about renting storage space. Definitely will refer others to come here because of Yves.

By far the best place on Long Island very respectable and helpful yves is the man to talk to

Really Professional staff , explain everything really clear, gave tour of storage, answer all my questions.

I rented a unit when it first opened. It's a pleasure to deal with Yves. He is knowledgeable and polite. The facility is great! clean and perfectly climate controlled. The prices are great and well worth it.

From the very beginning when they were under construction to when they finally opened their doors Yves has been there 1000000% through the whole process. Professional and even helped to entertain my son while filling out paperwork.

I definitely second what Kathryn Del Mastro said in her review; Carolyn & Ave were nothing but helpful & professional! They both made what is normally a nerve-racking experience as easy as it could possibly be. I literally watched the place being built & could not wait until I had the opportunity to visit. When the construction was complete & I was able to get a tour I decided on the spot I was going to move from the other facility I was in to this property where they actually CARE about their customers! I can't say enough about how pleased I am. Although they are a little more expensive, it is only a LITTLE & the extra cost is worth the major differences; friendly, helpful, climate controlled, clean & multiple layers of security!

It was a pleasure dealing with Ave and Carolyn. They are very professional and wonderful people who made my move in extremely easy. This is definitely the place to go if you are in need of a storage unit.