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faq

Where is The Storage Vault located?

The Storage Vault is located at 59 Orinoco Drive in Brightwaters, New York 11718. We’re on the south side of Orinoco Drive, near the Westfield South Shore Mall and the Southward Ho Country Club.

What are your office hours?

Our office is open 9:30 am to 6:00 pm (Monday through Saturday) and 10:00 am to 4:00 pm (Sunday).

What are your access hours?

You can access our self storage units from 6:00 am to 9:00 pm (Monday through Saturday) and from 9:00 am to 5:00 pm (Sunday).

Do I need to drive there to pay my rent?

Unless you actually want or need to, you don’t have to pay your rent here. You can do that and more from anywhere with an internet connection. Whether you’re at home or out on vacation, our online bill pay feature allows you to manage your account remotely.

What is a climate-controlled unit?

Good question! Being climate-controlled simply means that the self storage unit has systems that control the conditions inside, changing the temperature so that your belongings won’t be subject to extreme heat, cold, or humidity. Climate-controlled units are adequate for long-term storage and a variety of items, such as electronics, books and clothes.

How secure is your facility?

Our modern facility is thoroughly equipped to give your belongings the protection you want. We’ve installed a series of secure self storage units, perimeter fencing, gated access, and video surveillance so that we may keep a constant eye over your goods.

Do you sell boxes and supplies?

We certainly do! There’s a wide supply of boxes and packing material. We even have dollies and handcarts to help move your belongings. No need to go to a separate place – we’ve got all you need to transport your items in a safe way.

How do I get started?

You can browse the different pages of our website to get familiar with our options and choose one of our self storage units. Let us know how we can help by asking us anything over the phone or through our contact form!

 
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